Postage & Returns Policy
Before finalising your purchase, please familiarise yourself with our online shipping and returns policies. All prices quoted on the website are in Australian Dollars (AUD).
All orders under $100 are charged a flat rate of $8.00 for postage Australia wide.For orders $100 and over, shipping is free Australia wide.
Please allow 2 – 8 business days for delivery within Australia. Orders are sent via Australia Post with tracking linked to the email provided.
All orders requiring express postage are charged a flat rate of $15.00 for postage Australia wide.
Please allow 1 – 4 business days for delivery within Australia. Orders are sent via Australia Post with tracking linked to the email provided.
All orders up to and including $40 are charged a flat rate of $20.00 for international postage.All orders between $41 - $100 are charged a flat rate of $30.00 for international postage.All orders between $101 - $200 are charged a flat rate of $40.00 for international postage.
For larger orders, please email firstname.lastname@example.org. Please allow 6 – 27 business days for delivery of international orders. Tracking linked to the email provided.
www.smilingmindscollective.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
We do not offer refunds if you change your mind, make a wrong selection or if the postage time is not to your liking. We also do not offer a refund or replacement on your items that have been misused by you after your purchase.
Should you wish to return your order, please notify us within 10 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Refunds will be processed promptly, and payment made by the same method that you made payment. All refunds are made at the discretion of www.smilingmindscollective.com.au